Privacy Policy

Introduction

Welcome to Frame Sauce ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how Frame Sauce Inc., operating at www.framesauce.com, collects, uses, stores, and protects your information when you use our AI-powered product image generation service.

Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Password (encrypted)
• Account creation date
• Profile information you choose to provide

Payment Information

When you subscribe to our service, payment processing is handled by Stripe. We store:

• Stripe customer ID
• Subscription tier and status
• Billing history
• Credit allocation and usage

We do not store your complete credit card information. Payment details are securely handled by Stripe in compliance with PCI-DSS standards.

Usage Data

We collect information about how you use our service:

• Generated images and associated prompts
• Reference images you upload
• Product titles and descriptions
• Generation settings and preferences
• Custom presets you create
• Credit usage and generation history
• Feature usage and interaction patterns

Technical Information

We automatically collect certain technical information:

• IP address
• Browser type and version
• Device information
• Operating system
• Referral source
• Pages visited and actions taken
• Session duration and timestamps

How We Use Your Information

We use your information for the following purposes:

Service Delivery

• Process your image generation requests
• Store and deliver your generated images
• Manage your account and authentication
• Track and allocate credits
• Provide customer support

Billing and Subscriptions

• Process subscription payments
• Send billing notifications and receipts
• Manage subscription upgrades and cancellations
• Handle refund requests

Service Improvement

• Analyze usage patterns to improve our service
• Develop new features and capabilities
• Train and improve our AI models
• Optimize performance and user experience

Communication

• Send important service updates and announcements
• Respond to your inquiries and support requests
• Send subscription-related notifications
• Provide marketing communications (with your consent)

Data Storage and Security

We take data security seriously and implement industry-standard measures to protect your information:

• All data is encrypted in transit using SSL/TLS
• Passwords are hashed using bcrypt
• Generated images are stored on Cloudflare R2 with secure access controls
• Authentication is managed by Supabase with industry-standard security practices
• Payment processing is handled by Stripe with PCI-DSS compliance
• Regular security audits and updates
• Access controls and authentication requirements for all sensitive data

Third-Party Services

We use the following third-party services that may collect and process your data:

Stripe (Payment Processing)

Handles all payment transactions, subscription management, and billing. View Stripe's Privacy Policy at stripe.com/privacy.

Supabase (Authentication & Database)

Manages user authentication and stores application data. View Supabase's Privacy Policy at supabase.com/privacy.

Cloudflare R2 (Storage)

Stores your generated and uploaded images. View Cloudflare's Privacy Policy at cloudflare.com/privacypolicy.

AI Service Providers

Your image generation requests are processed by third-party AI services. These providers process your prompts and images solely to deliver the service and do not retain your data beyond the processing period.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. For detailed information about our cookie usage, please see our Cookie Policy.

Your Rights

You have the following rights regarding your personal information:

Access and Portability

You can access your account information and generated content through your account dashboard at any time.

Correction

You can update your account information directly in your account settings.

Deletion

You can request deletion of your account and associated data by contacting us. Please note:

• Some information may be retained for legal and accounting purposes
• Billing records are retained as required by law
• Anonymized usage data may be retained for analytics

Opt-Out

You can opt out of marketing communications by clicking the unsubscribe link in any marketing email.

Data Export

You can download your generated images and account data from your account dashboard.

Data Retention

We retain your information as follows:

• Account information: Until you delete your account
• Generated images: Until you delete them or your account
• Billing records: 7 years as required by law
• Usage logs: 90 days unless needed for security or legal purposes
• Support communications: 3 years

Children's Privacy

Frame Sauce is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

International Users

Frame Sauce is operated from the United States. If you are accessing our service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

By using our service, you consent to the transfer of your information to the United States and processing in accordance with this Privacy Policy.

For users in the European Economic Area (EEA) and United Kingdom, we comply with applicable data protection laws, including GDPR, and provide appropriate safeguards for international data transfers.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your rights

To exercise these rights, please contact us using the information provided below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: